Pace Analytical

  • Client Service Manager

    ID
    2018-2680
    # of Openings
    1
    Job Locations
    US-FL-Ormond Beach
    Category
    Management
  • Overview

    Pace Analytical Services, LLC, a leading national analytical laboratory is seeking highly motivated candidates for a Client Service Manager at their laboratory in Ormond Beach, FL. 

     

    Hours: Monday - Friday, 8 AM - 5 PM with possible evenings weekend hours

    Responsibilities

    • Responsible for technical leadership and the development of client service staff in the Ormond Beach, Tampa and Pompano Beach facility
    • Provides leadership and guidance to project management and sample receiving department
    • Serves as the interface between customers and laboratory management to achieve customer satisfaction with delivery of analytical results within budget, on schedule and to the requested level of quality
    • Works with Sales/Marketing personnel to help meet customer’s needs and expectations
    • Develops customer relationships and resolves customer satisfaction issues
    • Communicates with QA, laboratory operation staff and GM regarding customer requests and project requirements
    • Promotes cooperation and teamwork among staff
    • Prepares reports and manages large-scale complex projects
    • Follows Pace Analytical Services, LLC policies and Standard Operating Procedures (SOPs)

    Qualifications

    • BA or BS in science related field or BS in Business Administration required with 5 years project management experience in environmental field
    • The individual should be self-motivated, ambitious, hard working, and able to work independently with an eye for attention to detail
    • Must be able to multitask efficiently and work in a high-pressure, fast-paced environment
    • Physical requirements include, walking, bending, and carrying
    • Must have hand and finger dexterity, and the ability to lift 15 lbs
    • Current and applicable computer skills

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