Pace Analytical

Client Service Manager

US-MN-Minneapolis
ID
2018-2046
# of Openings
1
Category
Management

Overview

Provides leadership and guidance to project management and client services staff and may direct sample check-in activities. Responsible for expense management, technical leadership and the development of department staff. Prepares reports and technical papers and manages large-scale complex projects. Serves as the interface between customers and laboratory management to achieve customer satisfaction with delivery of analytical results within budget, on schedule and to the requested level of quality.

 

Hours: Monday - Friday, 8 AM - 5 PM

Responsibilities

  • Working with Sales/Marketing personnel in developing new business.
  • Developing customer relationships and resolving customer satisfaction issues.
  • Communicating with laboratory operations staff and GM regarding customer requests and project requirements.
  • Representing Pace Analytical at customer meetings.
  • Project managing specific customer accounts.
  • Promoting cooperation and teamwork among staff.
  • Following Pace policies and Standard Operating Procedures (SOPs).
  • Other duties as assigned.

Qualifications

  • BA or BS in chemistry or related science required with 5 years project management experience in environmental remediation
  • Knowledge of Microsoft Office products (e.g., Excel, Word, Access)
  • Customer focused
  • Strong communication skills
  • Strong problem solving skills
  • Team builder
  • Ability to read, analyze and interpret scientific and technical journals, financial reports, and legal documents
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to effectively present information to top management, public groups and/or board of directors both verbally and in writing

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