Pace Analytical

Instrument Services Specialist

# of Openings
Customer Service/Support


Our Instrument Service Group (ISG) allows employees to do hands-on work and interact with our clients; an ISG employee can expect every day to be different. We have a 10,000 sq ft QA regulatory compliant warehouse full of instrumentation in our Minneapolis headquarters. ISG specializes in instrumentation such as GC, GC/MS, LC, LC/MS, ICP-OES, ICP-MS, Dissolution, and a wide variety of chemistry and microbiology equipment. While the instrumentation is complex, our Instrument Service Group has an extensive training program for new employees as well as ongoing training to keep everyone up to date.  Our ISG Specialists have multifaceted skill sets including: strong technical aptitude, great customer service, and troubleshooting/problem resolution techniques. The Instrument Service Group has been around for ten years, and we continue to grow every day. This allows multiple advancement opportunities for our employees as we continue to grow in the Twin Cities market as well as Indianapolis, Houston, Raleigh, NC and now Bend, OR.

Our Instrument Services Specialist is responsible for providing intellectual problem solving solutions and advanced level instrument support services to customers of the ISG group - including but not limited to: external clients, laboratory supervisors within the Pace environmental lab system, and co-workers of ISG who need problem solving techniques beyond their capability.


  • Instrument preventive maintenance, installation, repair & performance testing
  • Software installation and troubleshooting
  • On-site customer analytical support
  • Specialize in 1-3 categories of analytical services
  • Ensure regulatory compliance
  • Maintain positive relationships with customers


  • BS degree in chemistry or related science
  • Experience working with HPLC, GC and/or Dissolution Systems
  • Strong customer service skills
  • Able to travel up to 25 percent


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