Pace Analytical

Laboratory Services Manager

US-MN-Minneapolis
ID
2017-1986
# of Openings
1
Category
Management

Overview

Responsible, with the guidance of the laboratory General Manager (or laboratory Operations Manager or Assistant GM), for laboratory operations of a single discipline, (i.e., Inorganics, Organics, Dioxin, Bio-Assay) within the laboratory, including the production flow of the departments, personnel and staffing, planning, and technical guidance. Plays a proactive role in defining and creating effective, productive departments.

 

Hours: Monday - Friday, 8 AM -5 PM

Responsibilities

  • Developing and implementing day-to-day workload scheduling which results in meeting all lab due dates
  • Responsible for the day to day management of the IH laboratory
  • Ensures laboratory capability and capacity to meet customer commitments
  • Responsible for ensuring adequate staffing and training
  • Implements quality management system and oversees regulatory compliance
  • Provides technical guidance to staff
  • Works closely with sales to enable growth
  • Drives continuous improvement
  • Produces financial and operational reports
  • Defining and managing to the required capacity of the departments and working with the staff to ensure they understand their roles in helping the departments and the lab meet their objectives
  • Instilling a “can-do” production environment relative to meeting due dates and technical requirements, with staff assignments that maximize the time and capabilities of all personnel involved
  • Continually assessing production capacity of departments relative to others in the company and the industry to ensure that the appropriate steps are taken to attain the highest possible level of productivity
  • Setting production goals for all departments
  • Ensuring that department capacity is understood by the rest of the lab operations, as appropriate, to ensure that client expectations are set accurately
  • Working with lab general manager to prepare appropriate budget and staffing plans
  • Assessing costs and benefits of requested changes in the departments, so that appropriate decisions can be made, based on all available information
  • Prioritizing activities within the departments that must be completed to meet personnel and production goals
  • Empowering department members to take responsibility to execute parts of a plan, as appropriate
  • Providing input to the lab management team, in a proactive manner, on issues that affect the entire lab
  • Providing technical guidance to staff on a daily basis, in order to build their skills and to positively affect production flow
  • Overseeing the work, ensuring technical accuracy, and providing data review and validation tasks
  • Exploring technical options within the department, such as instrumentation or automation
  • Providing needed technical guidance to project management and sales staff
  • Responding in a timely manner to requests for review of project criteria and raising issues which will help maximize client satisfaction
  • Encouraging staff to raise questions in their daily operations, so that their concerns are addressed and so that options to clients can be presented
  • Proactively presenting ideas to project management and sales team that will enhance laboratory offerings
  • In conjunction with sales and/or project management staff, responding to client requests or concerns
  • Working on complex projects or large client projects requiring constant managing of assigned resources
  • Focusing primarily on own departments and addressing issues before they become problems
  • Promoting cooperation and teamwork among staff
  • Following Pace policies and Standard Operating Procedures (SOPs)
  • Other duties as assigned

Qualifications

  • Bachelor’s degree (BA/BS) in chemistry or science-related from four-year college or university; plus seven or more years related experience including three plus years of supervisory experience
  • Ability to read, analyze and interpret scientific and technical journals, financial reports, and legal documents
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to effectively present information to top management, public groups and/or board of directors both verbally and in writing
  • Communicate effectively with laboratory management and project management.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

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