Pace Analytical

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Customer Complaint Coordinator

Customer Complaint Coordinator

ID 
2017-1828
# of Openings 
1
Job Locations 
US-MN-Maplewood
Category 
Science

More information about this job

Overview

Quality Complaint Coordinator

 

Manage and support complaint handling workflow for one or more products. Assure appropriate prioritization and timely closure of complaints. Assure compliance with all Semi-Conductor/ Electronic Industry and Automotive Standards and Regulations and internal procedures related to complaint handling. This is a non-lab role.

Responsibilities

  • Manage complaint handling workflow
  • Meet daily team and individual complaint handling output goals
  • Perform complaint investigation to either close the complaint or determine need for more in-depth analysis
  • Data entry and document retention needed for documentation of complaints
  • Process complaint events as required per internal and semi-conductor/electronic industry and automotive standards and regulations

Qualifications

  • Bachelor’s degree in the sciences - Physics degree preferred
  • 5+ years of professional industry experience 
  • Customer service experience
  • Ability to learn new computer software quickly and experience with Excel
  • Excellent written and verbal communication skills
  • Great reading comprehension
  • Highly attentive to detail
  • Project management & problem solving skills
  • Positive & friendly disposition, calm demeanor, and interacts pleasantly with customers on the phone
  • Abilities to work independently and improve a complaint-handling system, as well as training others on it in the future

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