Pace Analytical

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Instrument Service Specialist

Instrument Service Specialist

ID 
2017-1827
# of Openings 
0
Job Locations 
US-MN-Minneapolis
Category 
Science

More information about this job

Overview

Our Instrument Support Group (ISG) allows chemists to do hands-on work and interact directly with our clients. ISG provides services related to instrumentation such as HPLC, UPLC, LC/MS, LC/MS/MS, GC, GC/MS, ICP-OES, ICP-MS, IC, and Dissolution. While the instrumentation is complex, our Instrument Support Group has an extensive training program for new employees, as well as ongoing training to ensure that our employees’ capabilities meet the needs of our clients. Members of our team possess multifaceted skill sets, including technical capabilities, customer service, mechanical aptitude, and troubleshooting/problem resolution techniques. The Instrument Support Group has been operating for fifteen years, achieving rapid and steady growth on an annual basis. This growth allows multiple advancement opportunities for our employees as we continue to expand in the MN market as well as IL, IN, NC, CA, and TX and other regions of the United States.


 

Our Instrument Service Specialist provides customers with a variety of support services, including routine maintenance, operational and performance testing, hardware and software troubleshooting, instrument repair, and personnel training.

Responsibilities

 

  • Instrument maintenance, installation, repair & performance testing
  • Application software installation and troubleshooting
  • On-site and remote customer support
  • Ensure quality and regulatory compliance
  • Maintain positive relationships with customers
  • Provide technical assistance to sales staff

Qualifications

  • BS degree in Chemistry or related science
  • 2-5 years of analytical experience using GC methods and instrumentation
  • Strong customer service skills
  • Able to travel up to 25 percent

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